The so-called generation Z does not behave very differently from the rest of the generations, although like each of them, it has distinctive features that are a curiosity. This is the case of the CECA survey which states that young people expect to receive notifications from their bank through unofficial means, that is, by WhatsApp, SMS or other applications outside of the entities.
After knowing which are the most downloaded applications of 2024 by Gen Z, and the tendency to prefer a WhatsApp message instead of calls, Android lovers come across bad news: young people prefer a second-hand iPhone over than an Android. We cannot say that they are wrong, we are no one to judge preferences, but Yes, it is worrying that they are waiting for a communication from the bank via WhatsApp.
The digital divide of Gen Z sometimes reminds us of the elderly
The digital divide that Gen Z suffers is not new. Although this generation was born with technology under their arms, their capabilities are certainly limited when they seek to take advantage of devices such as the smartphone. In this sense, the CECA (association of savings banks and banks) has published a survey that shows that young people of this generation are not so far from the elderly in one aspect: cybersecurity.
Sample of young people between 18 and 29 years old recognize the lack of knowledge. More than half of the sample (57%) acknowledge having little knowledge about cybersecurity, an aspect that affects our daily lives and is especially relevant now that scams are current.
In this same survey, it is reported that 28% of Gen Z surveyed think that Your bank can contact you through unofficial channelswhether it is an SMS message, an email or a WhatsApp message. What’s more, they believe that in these contacts with banking entities, they may request personal data such as access credentials.
Image by Liza Summer on Pexels
Banks will never ask for our password. A fact often repeated by the companies themselves when they advise their users, and yet Gen Z has not yet fully assimilated it: only 33.2% pay attention to the warnings. They do not fare well compared to those over 65 years of age, of whom 66% follow their bank’s instructions.
Be that as it may, if in doubt never provide data such as confirmation or account codes. If you have to access Internet banking to check it, do so by typing the usual address in the browser and not through a link. Also avoid opening unknown attachments and be wary of anything that implies urgency when acting. If you still have doubts about a message, it is best to contact the bank or institution: it is the safest option to guarantee your safety.
Via | IGN
Cover image | Jamie Street in Unsplash
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